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Refund and Cancellations

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not working as intended.
  • You received a wrong item different from what you ordered.
  • The product is unused, unopened, and in its original packaging (in case of change-of-mind returns, if allowed).

Non-returnable items include:

  • Opened mobile accessories (earphones, chargers, cables, screen guards, etc.).
  • Software, digital products, or downloadable items.
  • Products damaged due to misuse or not following usage guidelines.

2. Return Window

  • Returns must be requested within 7 days of delivery.
  • Any request raised after this period may not be accepted.

3. Return Process

  1. Contact us at [Insert Email / Phone] with your order details and reason for return.
  2. Our support team will guide you through the return approval process.
  3. Once approved, the product must be shipped back in original packaging with all accessories, warranty cards, and invoices.
  4. On receipt, our quality check team will inspect the product before processing the refund or replacement.

4. Refunds

  • Refunds will be initiated after successful inspection of the returned product.
  • Refunds are processed to the original payment method within 7–10 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI (you will need to provide details).
  • In case of partial returns, only the eligible amount for the returned product will be refunded.

5. Replacement Policy

  • If the item is defective or damaged, you may request a replacement instead of a refund, subject to stock availability.
  • If a replacement is not available, a full refund will be issued.

6. Shipping Costs

  • If the return is due to our error (wrong/defective item), return shipping costs will be covered by us.
  • For change-of-mind or other customer-initiated returns, shipping costs must be borne by the customer.

7. Warranty Claims

  • For products covered under the manufacturer’s warranty, claims must be raised directly with the brand’s authorized service center.
  • Smart Hub will assist with warranty guidance but is not responsible for the warranty decision made by the manufacturer.